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近年来,随着四川省城市公共交通快速发展,城市公共交通基础设施持续完善,公交运行效率和服务水平明显增强,公交客流迅速增长,公交出行分担率显著提高。但是,四川省内各城市也面临着服务水平不均衡的问题,司乘人员与乘客发生恶意争吵、随意停靠、公共汽车内外环境脏乱等现象时有发生。此类不文明现象不仅损害了城市公共汽车司乘人员的文明形象,甚至影响了整个城市的文明形象。因此,认识公共汽车服务质量现状,开
In recent years, with the rapid development of public transport in urban areas in Sichuan Province, the urban public transport infrastructure continues to improve, the efficiency and service level of public transport have been significantly enhanced, the number of public transport passengers has increased rapidly, and the share of public transport trips has risen significantly. However, cities in Sichuan Province are also faced with the problem of unbalanced service levels. Disputes between officers and passengers maliciously and arbitrarily stopped, and the internal and external environment of buses being dirty and messy have occurred from time to time. Such uncivilized phenomenon not only undermines the civilized image of urban bus drivers and passengers, but even affects the civilization of the entire city. Therefore, understanding the status of bus service quality, open