柳河县人大常委会信访办采取研究解决、教育引导、依法处置、帮扶救助等措施,有效地维护了群众的合法权益,降低了群众上访、重访率,促进了社会和谐稳定。对于群众提出合理诉求的信访案件,能在当场解决的尽量在当场给予及时解决,做到出现一起解决一起。当场解决不了的信访案件,按照“谁主管、谁负责”和“分级负责、归口办理”的原则,明确问题落实责 The Liuhe County People’s Congress Standing Committee Petition Office to take measures to study and solve, education, guidance, disposal according to law, aid and rescue and other measures effectively safeguard the legitimate rights and interests of the people, reduce the petitioners, revisit rates, and promote social harmony and stability. As for cases of letters and petitions put forward by the people for their reasonable appeals, they should be dealt with promptly on the spot as soon as possible on the spot so that they can be resolved together. The case can not be resolved on the spot, according to “who is in charge, who is responsible for ” and “classification is responsible for, centralized management” principle, a clear problem implementation