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近日,国家能源局在京召开12398能源监管热线启用工作部署暨接线员业务培训会,研究部署12398能源监管热线(以下简称“12398热线”)启用后的有关工作,提高12398热线接线员业务能力和水平,确保能源监管投诉举报事项规范受理、办理。会议介绍了12398热线启用工作进展情况和启用前急需解决的问题,对11月1日正式启用12398热线宣传、运行等工作进行了全面部署,提出了具体要求。会议还集中对接线员进行了培训,学习了投诉举报处理暂行办法、受理范围和
Recently, the National Energy Administration held a 12398 Energy Regulatory Hotline in Beijing to launch a work deployment and operator training seminar to study the deployment of the 12398 Energy Regulatory Hotline (hereinafter referred to as “12398 Hotline”) to enable the 12398 hotline operator to enhance its business capability and level , To ensure that energy regulatory complaints reporting matters accepted and handled. The meeting introduced the 12398 hotline to start the work progress and the problems that need to be solved before the opening, and carried out comprehensive deployment and put forward specific requirements on the opening of 12398 hotline on November 1. The meeting also concentrated on the operators were trained to learn the complaint handling Interim Measures, the scope of acceptance and