为了满足病人对医疗服务日益增长的期望,并能以策略性方式来提高医院服务质量,许多医院都正在针对医生和员工开设讲座和应用互动式培训来提高服务意识。一些医院也曾和五星级宾馆合作举办提高服务意识的讲座,尽管此类讲座有助于提高服务意识,但是通常却缺乏与医疗领域的关联性,导致医生很难将个人的实际工作经验与培训的理论知识相结合。 In order to meet the growing expectations of patients for medical services and to improve the quality of hospital services in a strategic manner, many hospitals are conducting lectures and interactive training for doctors and employees to increase service awareness. Some hospitals have also cooperated with five-star hotels to organize lectures on raising service awareness. Although such lectures help to raise service awareness, they often lack relevance with the medical field, making it difficult for doctors to bring personal experience to work. The theoretical knowledge of training is combined.