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2007年5月11日,陈先生在宝安××通信公司的服务厅买了一台诺基亚 N73手机,没过几天,通话时就出现对方听不到手机声音的情况,偶尔有声音了,手机里也夹杂着严重的杂音,他到该公司服务厅请求换机或修理,服务厅却要他直接到公司指定的4个售后服务站维修。接着陈先生来到新安售后服务厅,工作人员称原机有故障,可以免费换一台新机给陈先生,但工作人员却没有在三包卡上登记。不到一个星
On May 11, 2007, Mr. Chen bought a Nokia N73 mobile phone at the service hall of Bao’an X Communication Company. Within a few days, when the call appeared, the other party could not hear the sound of the mobile phone. Occasionally there was a voice. There were also serious noises in the room. He went to the company’s service bureau to request replacement or repair. The Service Department asked him to go directly to the company’s designated 4 service stations for maintenance. Then Mr. Chen came to the Xin’an after-sales service office. The staff member said that the original machine was faulty and he could exchange a new machine for Mr. Chen for free. However, the staff did not register on the three-packet card. Less than one star