牢骚虽不总是正确的，但用积极的态度来对待牢骚却总是正确的。隔阂虽小，却能容得下所有流言。欲服其口，先服其心。用说服能达到的，用压服也许无能为力。你能与群众对等，群众才不会同你对立。使人信服的功夫，有一半在嘴上。自己不想作适当的改变，必然也难以有效地去改变 Discontent, though not always correct, is always correct in a positive manner. Although small barriers, but can accommodate all the rumors. To serve its mouth, first serve their hearts. With persuasion can be achieved, with pressure may not be able to help. You can equal the masses, the masses will not oppose you. Half convincing effort, in the mouth. I do not want to make the appropriate changes, it is inevitable to effectively change