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运用客户忠诚度理论,针对房地产业,分析了影响客户忠诚度的关键因素,在此基础上提出了改善房地产业客户忠诚度的对策和建议。
Using the theory of customer loyalty, the author analyzes the key factors affecting the loyalty of the real estate industry, and puts forward the countermeasures and suggestions to improve the loyalty of the real estate industry.