20世纪70年代末80年代初兴起的新公共管理运动,其基本的核心理念之一是对政府进行重塑,以改变传统政府效率低下的局面,传统的公共行政流程受到企业业务流程再造和政府再造理论的挑战。重塑行政流程就是从流程角度对政府的工作流程进行再造,以期取得组织绩效的显著提高。 One of the basic core concepts of the new public management movement that emerged in the late 1970s and early 1980s was to reshape the government in order to change the inefficient situation of the traditional government. The traditional public administration process was reformed by the business process and the government Reconstruction of the theory of the challenge. Reshaping the administrative process is to reengineer the government’s workflow from a process perspective, with a view to achieving a significant improvement in organizational performance.