去年末,国际著名质量管理专家朱兰博士接受了一次采访。现将他谈质量世纪的一些观点编译出来,以飨读者。下个世纪是质量世纪朱兰博士自从1994年在美国质协年会发表了“最后的话”的讲话之后,就不再公开露面了。正因为如此,“质量消亡”的论调散布出来了。并且在一 Late last year, Dr. Zhu Lan, an internationally renowned quality management expert, accepted an interview. Now he compiled some views on the quality of the century translated to readers. The next century is the century of quality Dr. Juran ceased to make a public appearance after his speech “Last Words” was issued at the American Association for the Year in 1994. Because of this, the argument of “mass extinction” is scattered. And at one