《旅游业危机管理指南》(二)——危机之中:临危不乱、转危为安!

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旅游业的春天终于到了!在经历了伊拉克战争、SARS瘟疫和新一轮国际恐怖活动打击之后,旅游业在全球范围内都出现了可庆可喜的转机。 世界旅游业整体复苏的速度远远超过了一般人的预期,同时也使人们对旅游形势前景的预测更加大胆、乐观了。香格里拉集团率先宣布将在2004年提高其亚洲酒店的平均房价,豪生集团坦言将进一步扩大其在中国大陆的酒店接管业务,澳门特别行政区政府决定加快审批酒店扩建工程,世界旅游组织秘书长预测:2003年世界旅游业的经营状况将不会低于2002年水平,并且还有望超过2002年水平。 劫后余生的中国旅游业也不例外。世界卫生组织宣布对北京“双解禁”不到一个月,餐饮服务业就出现了井喷般的狂热消费潮,“双解禁”不到两个月,出境游和国内游就基本上恢复到了去年同期水平。随之而复苏的会展经济必将会把中国旅游业推向一个新的高潮。 “迟到总比不到好”(Better late than never),用这句英语成语来形容当前的世界旅游形势可谓恰如其分。然而,当我们庆幸旅游业的春天终于到来时,是否想到“春天的后面将是夏天”?十一黄金周将至,我们是否为旅游业的炎热夏天做好了充分准备?美加大停电期间酒店业暴露出的种种问题是否会在中国酒店业重演? 希望下一期《饭店现代化》面世时,我们能对以上问题 The spring of tourism has finally arrived! After the war in Iraq, the plague of SARS and the new round of international terrorist attacks, the tourism industry has witnessed remarkable changes in the world. The overall recovery of the world tourism industry has far exceeded the expectations of the general public. At the same time, people are more ambitious and optimistic about the prospect of the tourism situation. Shangri-La Group took the lead in announcing that it will raise the average price of its Asian hotels in 2004. The Howard Group frankly will further expand its hotel takeover business in mainland China. The MSAR government has decided to expedite the approval of the hotel expansion project. The Secretary-General of the World Tourism Organization forecasts: The world tourism industry in 2003 will not be operating below the 2002 level and is expected to exceed the 2002 level. The rest of China’s tourism industry is no exception. In less than a month after the World Health Organization announced that it would “ban the two lifts” in Beijing, there was a bout of craze in the catering service industry. In less than two months after the “double lifting of the ban,” outbound travel and domestic travel basically reverted to the same period of last year Level. As a result, the revitalized convention and exhibition economy is bound to push China’s tourism industry to a new height. “Better late than never,” the English idiom to describe the current world travel situation can be described as appropriate. However, when we are fortunate that the tourism industry has finally arrived in the spring, do we think of “the spring will be the summer back”? Golden Week approaching, we are fully prepared for the hot summer tourism? Industry exposed the problems will be repeated in the hotel industry in China? Hope that the next issue of “Hotel Modernization” available, we can answer the above questions
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