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本文分析了实现顾客满意对于企业建立竞争优势的意义 ,讨论了目前我国市场上顾客不满意的主要原因 ,以及企业应该从哪些方面进行改进以实现顾客满意
This paper analyzes the significance of achieving customer satisfaction for enterprises to establish competitive advantage, discusses the main reasons why customers are not satisfied with the market in our country at present, and what aspects should be improved to achieve customer satisfaction