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目的为减少门、急诊退药,确保患者用药安全,对门、急诊退药处方进行分析。方法按退药原因分析解放军第175医院2010-01-2010-12退药处方1 081张。结果退药主要原因是发生不良反应,以抗菌药物和中药注射剂居多。结论必须加强医师处方管理,加强医患沟通,提高处方质量;药师应当主动为患者提供详尽的用药咨询服务,赢得患者的信任;医院应提高相关工作人员的业务水平和责任心,提高服务质量,降低退药率。
The purpose is to reduce the door, emergency withdrawal, to ensure that patients medication safety, door, emergency prescriptions for analysis. Methods According to the reasons for the withdrawal of the PLA 175th Hospital 2010-01-2010-12 retreat prescription 1 081. Results The main reason for withdrawal is adverse reactions to antibiotics and traditional Chinese medicine injections majority. Conclusion It is necessary to strengthen the prescription management of physicians, strengthen the communication between doctors and patients, and improve the quality of prescriptions. Pharmacists should take the initiative to provide patients with detailed medication counseling services to win the trust of patients. The hospital should improve the professional level and sense of responsibility of relevant staff to improve service quality, Reduce the rate of withdrawal.