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本文发表于2016年5月的《质量世界》。作者艾米·怀特是英国慈善机构凤凰未来(Phoenix Futures)的质量和绩效负责人,致力于确保企业的最佳实践和提供高质量的服务,并对政策和程序进行监管,确保它们符合相关的法律法规等。EFQM卓越模型是欧洲品质管理基金会提供的一个用于自我业务评价和改进的工具,本文介绍了凤凰未来如何结合EFQM卓越模型和质量战略方针,向药物和酒精成瘾的患者提供更好的支持,并描述了凤凰未来发展质量文化的九项领导原则:激情、乐观、梦想、勇敢、商业意识、诚实、知识、可见性和培养。
This article was published in the “World of Quality” in May 2016. Author Amy White is head of quality and performance at Phoenix Futures, a UK charity that is committed to ensuring that business best practices and high-quality services are provided and that policies and procedures are being regulated to ensure they comply with relevant Laws and regulations. The EFQM Excellence Model is a tool for self-service evaluation and improvement provided by the European Quality Foundation. This article describes how Phoenix in the future will provide better support to patients with drug and alcohol dependence by incorporating the EFQM Excellence Model and Quality Strategy Guidelines And described the nine leadership philosophies of quality culture in the future: passion, optimism, dreams, bravery, business sense, honesty, knowledge, visibility and development.