网络群体性事件是新时期人民内部矛盾的表现形式之一。网络群体性事件有传播迅速,升级快;参与者众多、心态多样;影响广泛;多发生在城市等特点。网络群体性事件的管理要做好以下几个方面的工作:在源头上消除社会危机产生的诱因;关注网络舆情,适时引导;实事求是报道事件真相,提高政府公信力;运用法律手段,依法监管。 The mass incidents in the network are one of the manifestations of the contradictions among the people in the new era. Network mass incidents spread rapidly, upgrade fast; many participants, diverse mentality; widespread; more in the city and other characteristics. Network mass incidents management should do the following work: at the source to eliminate the incentive of social crisis; pay attention to the network of public opinion, timely guidance; truth from facts to report the incident and improve the credibility of the government; the use of legal means, in accordance with the law.