论文部分内容阅读
在医疗服务中 ,为准确了解医疗服务的对象 -患者的意见 ,相当于顾客审核。为此 ,作者随机选择 672例住院病人 ,通过对住院病人的现场调查 ,了解病人对当今医疗服务的满意程度和期待方向 ,为我们调整医疗质量管理提供科学的依据。1 资料与方法1·1 一般资料 所有的调查对象均
In medical services, in order to accurately understand the target of medical services - the patient’s opinion, is equivalent to a customer review. To this end, the author randomly selected 672 inpatients, through on-site investigation of inpatients, to understand the patient’s satisfaction with the current medical services and the expected direction for our adjustment of medical quality management to provide a scientific basis. 1 Materials and Methods 1.1 General Information All survey respondents