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一、三起纠纷及其调解的基本情况案例一:2014年7月29日,57岁的武汉消费者廖先生,在宜昌某酒店住宿洗完澡出浴室时由于地面湿滑,当事人重心不稳摔倒在地,当场感觉胳膊剧烈疼痛,家属和酒店方紧急送往医院,经宜昌市第一人民医院鉴定为左桡骨远端骨折,医院进行了治疗。事后,伤者要求酒店方进行赔偿,但双方就医疗费、误工费等赔偿金额与赔偿方式产生了较大分歧,于是拨打了12315进行投诉。西陵分局陶珠路工商所张建武、宋国社两位同志进行了现场调解,经过调解酒店方对消费者的伤害表达歉意,支付了前期的治疗费用765元,
One or three disputes and the basic situation of mediation Case one: July 29, 2014, 57-year-old Wuhan consumer Mr. Liao, a hotel in Yichang, a hotel bathroom wash out of the bathroom due to slippery ground, the parties focus is not stable Fell to the ground, feeling intense pain on the spot, families and hotels were rushed to the hospital, the First People’s Hospital of Yichang City identified as distal left distal radius fractures, the hospital for treatment. After the incident, the wounded asked the hotel side for compensation, but the two sides made a big difference between the amount of compensation for medical expenses and loss of working time, and so on, they called 12315 for complaints. Xizhan Branch Taozhu Road Industry and Commerce Zhang Jianwu, Song Guoshe two comrades on-site mediation, after mediation Hotel consumers apologize for the damage to consumers, to pay the pre-treatment costs 765 yuan,