满意度是评价医院医疗服务质量的重要指标,它反映了病人就医的主观感受,同时病人满意度也和其他的医疗服务产生紧密联系,比如医疗投诉、病人回头率等[1 6 ] 。2 0 0 2年1月我们对深圳市6家综合医院的门诊病人进行满意度调查,通过对调查结果的分析,期望为卫生行政部门进行行政决 Satisfaction is an important indicator to evaluate the quality of medical services in hospitals. It reflects the subjective feelings of patients seeking medical treatment. At the same time, patient satisfaction is also closely linked with other medical services, such as medical complaints and patients’ follow-up [16]. In January 2002, we conducted a survey on the satisfaction of outpatients in six general hospitals in Shenzhen. Through the analysis of the survey results, we expect to make administrative decisions for the health administrative departments