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提高客户满意度需要哪些后台支持?未来整车厂应该扮演什么样的角色?假设我去4S店买车。那么巧,我看中的车款没有我要的颜色和配置,美女销售上网一查,跟我保证,5周后我能拿到我要的配置和颜色的车型。为了这款特别的小车,5周在我看来虽然长,但还可以忍受,就下单了。才
What background support is needed to improve customer satisfaction? What kind of role should OEMs play in future? Suppose I go to 4S shop to buy a car. So coincidentally, I fancy car models do not have the color and configuration I want, the sales of the Internet to check, with my assurance, after 5 weeks I can get my configuration and color models. For this special car, 5 weeks in my opinion though long, but also tolerate, the order. only