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江苏盐阜公路运输集团大丰汽车客运站坐落于麇鹿故乡、湿地之都的黄河之滨,占地8万平方米,现有员工70余名,拥有集办公、候车、餐饮、宾馆、商贸为一体的多功能客运站房。2007年,为提升服务质量,客运站提出了“对待旅客要诚心、解答旅客要耐心、帮助旅客要热心、接受意见要虚心、照顾旅客要细心”的服务理念,组建了“五心”班组,客运站员工在“快乐安全之旅从‘五心驿站’出发”的品牌口号下,积极推进“五心驿站”服务品牌建设,先后开展了“我是一面旗帜”、“关爱老人奉献社会”、“勤勉励志体验生活”、“情系军营”、“用实绩向十八大献礼”等系列活动,组织了服务规范、服务礼仪培训,常用英语、哑语培训,操作技能比赛,消防、应急救援知识培训与演练,抓好基础建设改造和提高服务质量提
Jiangsu Yanfu Road Transportation Group Dafeng Bus Terminal is located in the hometown of Zhuolu and the capital of the Yellow River in the capital of wetlands. It covers an area of 80,000 square meters and currently employs more than 70 people. It owns offices, waiting buses, restaurants, hotels, As one of the multi-functional terminal station. In 2007, in order to improve the service quality, the bus station put forward the service philosophy of “treating travelers sincerely, answering travelers ’patience, helping passengers to be enthusiastic, accepting opinions humbly, taking care of passengers’ attentiveness” Under the brand slogan of “Starting from Five Hearts Stations”, the staff of “Passenger Station and Passenger Station Actively Promoted the Construction of Service Brands of Five Hearts Stations” successively launched “I am a banner ”,“ Caring for the elderly dedication to society ”, “ diligent inspirational experience life ”, “ love barracks ”, “ with performance to the 18th gift ”and other activities, organized service standards and services Etiquette training, commonly used English, dumb training, operational skills competitions, fire fighting, emergency rescue training and knowledge, do a good job of infrastructure construction and improve service quality