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文章主要介绍了一种新的技术—智能代理技术。并在此基础上简要介绍了作者参与的某公司基于多代理的售后服务系统的开发工作,重点介绍了其中的故障技术支持子系统。
The article mainly introduces a new technology - intelligent agent technology. And on this basis, it briefly introduces the development of a multi-agent after-sales service system of a company involved in by the author, and focuses on the fault technical support subsystem.