我曾在一个企业家的会议上,用《一、二、三、四、五》为题作了一次演讲。 “一”说的是企业要生产“一流产品”。在非物质生产部门,那就要有“一”流服务、“一”流微笑。我认为对一个企业来说这是最为重要、最为根本的。企业内部也要有“一”流管理和“一”流经营。 I once gave a speech titled “I, II, III, IV, and V” at an entrepreneur’s meeting. “One” is that companies want to produce “first-rate products.” In the non-material production sector, there must be “one” flow service and “one flow” smile. I think this is the most important and fundamental to a company. There must also be “one” flow management and “one” flow management within the enterprise.