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医疗纠纷形成的背景和原因非常复杂,专业性都很强,因此医疗纠纷人民调解必须具有自己的一套调解思路及方法。本人结合工作实践,总结了十八种医疗纠纷人民调解的方法和技巧,供借鉴和参考。一、首次接待法首次接待法是指不管来访的是医方、患方还是双方当事人,第一次负责接待的人民调解员应该遵循的方法,即调解员如何完成接待:1、耐心听。负责首次接待的调解员对纠纷当事人来访要耐心倾听,一方面是对当事人的尊
The background and reasons for the formation of medical disputes are very complex and highly specialized. Therefore, the mediation of medical disputes must have its own set of mediation ideas and methods. I combined with the practice of work, summed up the methods and techniques of eighteen kinds of medical dispute mediation, for reference and reference. First, the reception method The first reception method refers to whether the visit is the medical side, the patient or both parties, the first responsible for reception of people’s mediators should follow the method that mediators how to complete the reception: 1, patiently listen. The mediator in charge of the first reception should patiently listen to the parties to the dispute and, on the one hand,