创造价值的环节正由产品创新向以客户管理和供应链管理为中心的客户关系转移,眼下,这一转变正在加速。当今大部分公司都横跨两个时代,其经理人应当努力推进这一转型。无论是产品公司还是服务公司均是如此 The process of creating value is shifting from product innovation to customer relations centered on customer management and supply chain management, and the shift is accelerating. Most companies today span two eras, and their managers should work hard to promote this transformation. This is true for both product and service companies