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服务型制造作为适合于中国制造业服务化战略实现的先进制造模式,其实施过程如何协调库存、服务和客户参与成为亟需解决的问题。在服务型制造和延迟策略关系分析的基础上,构架了基于延迟策略的服务型制造系统,依据这一系统特征,构建了考虑制造成本和客户价值的多目标规划模型,通过模型厘清了订货数量、服务水平和客户参与度三者之间的内在关系,最后,算例分析验证了模型的科学性与有效性。研究表明:在客户参与情形下,产品模块订货数量在服务型制造系统中独立且可确定,制造成本随订货数量的增加先增后减;服务水平和客户参与度决策取决于管理者对于制造成本和客户价值两者的偏好及参数值大小。
As an advanced manufacturing mode that suits the realization of China’s service strategy of manufacturing industry, service-oriented manufacturing becomes an urgent problem to be solved in the process of how to coordinate inventory, service and customer participation. Based on the analysis of relationship between service-oriented manufacturing and delaying strategy, a service-oriented manufacturing system based on delaying strategy is constructed. According to the characteristics of the system, a multi-objective programming model considering manufacturing cost and customer value is constructed. The number of orders , Service level and customer engagement. Finally, the case study shows that the model is scientific and effective. The research shows that under the condition of customer participation, the order quantity of product module is independent and can be determined in service manufacturing system. The manufacturing cost increases first and then decreases with the increase of order quantity. The decision of service level and customer participation depends on the manager’s decision about manufacturing cost And customer value preferences and parameter values of both.