手机作为网络终端设备,具备了网络终端的一切基本特征。当我们把无线网络中的手机作为独立的研究对象进行考察时,就会发现,无线网络终端用户是最具有典型意义的弱势群体。本文分析了网络电信服务中消费者弱势地位加剧的原因,并对网络环境下完善消费者权益保护的对策进行了有益的探究。 Mobile phone as a network terminal equipment, with all the basic characteristics of the network terminal. When we examine the mobile phone in the wireless network as an independent research object, we find that the wireless network terminal user is the most typical vulnerable group. This article analyzes the reasons why consumers are in a weaker position in network telecom services and probes into the countermeasures to improve the protection of consumers’ rights and interests under the network environment.