在产品经济时代，企业关注的核心是质量和成本；而在服务经济时代，如何面向客户，满足客户的个性化需求则成为企业建立核心竞争力的关键。联想神州数码笔记本自 1995年 5月代理东芝笔记本电脑以来，使东芝笔记本电脑在中国市场份额从当年的第九位，上升为第一位，并连续保持 4 In the era of product economy, the focus of the enterprise is quality and cost. In the era of service economy, how to face customers and meet customers’ individual needs becomes the key to the establishment of a company’s core competitiveness. Lenovo Digital Notebook has been the Toshiba notebook computer since May 1995. It has increased the share of Toshiba laptops in the Chinese market from the ninth place of the year to the first, and continues to maintain 4