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“春兰”空调在“空调大战”中,销售、效益遥遥领先,这得意于他们经营上的“第二次竞争”。春兰制冷设备总公司对“嫁出门”的春兰关心备至,一直坚持跟踪服务,在全国设有特约维修点274家、维修业务网点6000多家。还印刷了75000份《空调小常识》宣传册,免费赠送给用户。维修网点的维修人员,经常走街串巷去“婆家”,上门维修、咨询,对用户提出的要求当天有回音。正因为如此,在1991、1992年全国最受消费者欢迎的空调评比中,两次折桂,春兰美名远扬,效益独占全国同行魁首。
“Chunlan” air-conditioning in the “air-conditioning war”, sales, efficiency far ahead, which is proud of their operating on the “second competition.” Chunlan Refrigeration Equipment Co., Ltd. cares about Chunlan’s “marrying out of the door” and has always adhered to follow-up services. There are 274 special maintenance centers nationwide and more than 6,000 maintenance service outlets. 75,000 “Air Conditioning Tips” brochures were also printed and given to users free of charge. Maintenance staff at the maintenance outlets often go to the “in-laws” street, go to home repairs and consultations, and respond to user requests on the day. Because of this, in 1991 and 1992, the country’s most popular consumer air-conditioning competition, twice the compromise, Chunlan fame, benefit exclusive national leader.