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从我院十五年来的四十例内科护理纠纷案中,全面分析内科护患纠纷现状及各种原因;临床研究证实,护理人员的综合素质、操作技术、管理缺陷及缺乏有效沟通等均是影响护理安全的主要因素~([1])。并针对以上发生原因,从多个方面和角度探讨防范的有效措施;以便降低医疗风险,维持正常医疗工作秩序,促进和谐的护患关系,更好地提升内科临床护理服务质量。
From the forty cases of internal medical disputes in our hospital over the past fifteen years, we analyzed the status quo and various reasons of the nurse-patient dispute in clinical medicine. The clinical studies confirmed that the overall quality of nursing staff, operation skills, management defects and lack of effective communication are The main factors affecting the safety of nursing ~ ([1]). In order to reduce the risk of medical treatment, maintain the order of normal medical work, promote the harmonious relationship between nurses and nurses, and improve the quality of medical clinical nursing service better, the paper also discusses the effective measures to prevent from many aspects and angles.