国家工商总局最近发布《关于完善消费环节经营者首问和赔偿先付制度切实保护消费者合法权益的意见》,首次规定经营者在消费环节建立“首问制”和“赔偿先付制”。也就是说“谁销售商品谁负责,谁提供服务谁负责”。如果有销售者或者服务者故意拖延处理或者无理拒绝赔付,以及因撤场等情况导 State Administration for Industry and Commerce recently released the Opinions on Improving the First Question of the Consumers and Preconditioning to Correctly Protect the Legitimate Rights and Interests of Consumers, which stipulated for the first time that operators should set up “first question system” and “compensation prepaid” system“. That is to say ”who is responsible for the sales of goods, who provides the service who is responsible for ". If there are sellers or service providers deliberately delay processing or unreasonable refusal to pay, as well as due to withdrawal and other circumstances