社会工作的本质,是让服务对象受益且改善生活处境,作为社会工作服务机构,就要发挥社会工作价值,为服务对象提供精准的专业服务。如何确保机构输出专业、高质量的服务,一直是社会工作服务机构运营管理的核心目标。北京市西城区睦友社会工作事务所(以下简称“睦友”)成立8年来,围绕服务专业性和服务质量展开了多种探索。组织系统适应规范化、系统化运作需要社会工作服务机构作为一个组织系统,既要适应服务项目化运作 The essence of social work is to benefit clients and improve their living conditions. As a social work service institution, social work values ​​should be given full play to provide precise and professional services to clients. How to ensure that institutions export professional and high-quality services has always been the core objective of the operation and management of social work service agencies. For more than eight years since its founding in Beijing, XUCHAO Social Work Office (hereinafter referred to as “Friendship Friendship”) has conducted many explorations on service professionalism and service quality. Organizational system to adapt to the standardization and systematic operation of the social work service agencies as an organizational system, it is necessary to adapt to service project operation