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案例: 一名旅客在广东某售票处购买了从广东—北京—福州的联程机票,山于广东—北京段的航班延误,造成了北京—福州段航班的延误,旅客要求退还北京至福州的购票费用。而北京的承运人表示,根据有关规定,他们只能出具证明,由旅客持证明到原出票地办理全额退票。但旅客仅是出差路过广东,为了退一张机票,还要再买一张机票到广东去退票吗?对于这样明显有失公允的规定,消费者合法权益的保护从何谈起呢!
Case: A passenger purchased an air ticket from Guangdong, Beijing and Fuzhou at a ticket office in Guangdong and a flight delay between the mountain and the Guangdong-Beijing section caused a delay in flight between Beijing and Fuzhou. The passenger demanded a refund of the flight from Beijing to Fuzhou Ticket fees. However, Beijing’s carrier said that according to the relevant regulations, they can only issue a certificate that the passenger holds a certificate of proof to the place where the original ticket was issued for a full refund. However, passengers travel on business only in Guangdong, in order to retreat a ticket, but also to buy a ticket to Guangdong to refund? For such a clear unfair provision, the protection of the legitimate rights and interests of consumers when talking about it!