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为大力推进“用户满意工程”的开展,中质协全国用户委主编的《国际化顾客关系管理体系与实战操作》一书现已出版。
In order to vigorously promote the “Customer Satisfaction Project”, the book “Internationalized Customer Relationship Management System and Actual Combat Operations” edited by the National Quality Committee of China National Association of Commissioners has been published.