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目的:探讨加强儿科护理人员法律意识培训,对防范儿科护患纠纷发生的效果。方法:医院于2016年1月开始在儿科护理人员管理中加入法律意识培训,包括护理人员法律意识优化、患儿权利认识法律优化、操作规程法律认识优化、护理文书法律认识优化及加强基础护理中的法律认识等措施,比较法律意识培训实施后与实施前医院儿科护患纠纷事件发生率、护理人员差错事件发生率、患儿家属护理满意度等指标的差异,同时比较实施法律意识培训前后儿科护理人员的护理质量评分差异。结果:医院儿科护理人员实施法律意识培训后,其护理质量评分、护理满意度评分等,明显高于实施前(P<0.05)。实施儿科护理人员法律培训后,其护患纠纷事件发生率、护理人员差错事件发生率等,明显低于实施前(P<0.05)。结论:加强儿科护理人员法律意识培训,对预防儿科护患纠纷及护理人员差错、提升护理工作质量及家属护理满意度等均有良好效果。
Objective: To discuss the effect of strengthening legal awareness training for pediatric nurses and preventing the occurrence of disputes between nurses and patients in pediatrics. Methods: The hospital started to provide legal awareness training to pediatric nurses in January 2016, including optimization of legal awareness of nurses, legal optimization of children’s rights awareness, optimization of legal understanding of operating procedures, legal awareness of nursing documents and enhancement of basic nursing care Legal awareness and other measures to compare the legal awareness of the implementation of the hospital before and after the implementation of pediatric nurse-patient disputes, the incidence of nurses and nurses, the incidence of nursing dependents and other indicators of family members of the differences, while the implementation of legal awareness before and after training in pediatric Nursing staff nursing quality score difference. Results: The pediatric nursing staff training in legal awareness, the nursing quality score, nursing satisfaction score was significantly higher than before implementation (P <0.05). The implementation of legal training of pediatric nurses, the incidence of nurse-patient disputes, the incidence of nursing staff errors were significantly lower than before the implementation (P <0.05). CONCLUSIONS: Strengthening legal awareness training of pediatric nurses has a good effect on prevention of pediatric nurse-patient disputes and nurses’ errors, improvement of nursing quality and satisfaction with family nurses.