今天我的发言题目是《政府管理与公共服务标准化创新研究——以杭州市上城区为例》。我的研究主要是政府管理与公共服务标准化的创新。在我们中国政府,职能包括了四个方面,其中第四个就是公共服务,经济调节、市场管理等等,前三个概念可以概括为政府管理,第四个是狭义的公共服务。我主要是讲六个方面的问题:第一个是问题的提出。为什么我们要开展政府管理与公共服务标准化的创新?因为我国改革开放至今已经到了经济社会各个 Today, my speech is entitled “Research on Standardization of Government Management and Public Service - A Case Study of Shangcheng District, Hangzhou City”. My research is mainly about the innovation of government management and standardization of public services. In our Chinese government, its functions include four aspects. The fourth one is public service, economic regulation, market management, etc. The first three concepts can be summarized as government management and the fourth one is narrowly defined public service. I mainly talk about six aspects of the problem: The first one is the question raised. Why do we need to carry out innovation in the standardization of government administration and public service? Since China’s reform and opening up to the present has reached all economic and social