在生产、服务等许多领域,我们都知道关于质量有很多文章可做,然而究竟如何做我们却未必说得清楚。我们现在不乏一系列的规章制度、更不乏质量保证体系之类的文件,然而我们的质量却一直没有达到理想状态。这是为什么?克劳士比也许能给我们一些启发。 克劳士比理论认为,仅仅靠取得像ISO9000这样的质量保证是不够的。如果某一组织要取得成功,必须要具有一套能提供整合和效率的操作哲学,即如何在预防质量问题上做文章。 We know in many areas of production, service, etc., that there are many articles on quality that can be done, but how we do it is not necessarily clear. We now have a series of rules and regulations, but also no shortage of documents such as quality assurance systems. However, our quality has not yet reached the ideal. This is why? Crawford may give us some inspiration. The theory of Krauss-Perr thinks that it is not enough to rely solely on a quality assurance such as ISO9000. If an organization is to succeed, it must have a philosophy of operation that provides integration and efficiency, that is, how to make a fuss about quality prevention.