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当前有一些制造厂设备卖出以后,不注意搞好售后技术服务。他们对因设计、制造上的缺陷造成产品的“后遗症”,不能主动到用户那里帮助解决。这不仅给用户生产带来困难,造成经济损失;同时也不能取得教训,及时改进设计,提高产品质量。另外,有不少用户只怪制造厂服务差,他们把自己治好“后遗症”的经验,发现致“症”的原因。统统自己“捂”起来,不愿向制造厂反馈,强调现在是卖方市场,制造厂是“老大”,“我反馈,他不听,我有什么办法”。正是由于持这种观点,他们认为,对于设备的一生管理(制造和使用的全过程),特别是制造这一段,使用单位是无能为力的。因此,只要抓好选型、购置就不错了。“你的设备性能差,可靠性、维修性、经济性
There are currently some manufacturers of equipment sold, do not pay attention to do a good job after-sale technical services. They can’t take the initiative to help users solve the “sequel” caused by defects in design and manufacturing. This not only brings difficulties to the user’s production and causes economic losses; at the same time it cannot learn lessons, improve the design in time, and improve product quality. In addition, there are many users who only blame the poor service of the manufacturer. They have cured their own “sequel to sequelae” experience and discovered the cause of the “disease”. All of them “knead” and refused to give feedback to the factory, emphasizing that it is now the seller’s market, the manufacturing plant is the “boss”, “I feedback, he did not listen, what method do I have.” It is precisely because of this view that they believe that for the lifetime management of the equipment (the whole process of manufacturing and use), especially the manufacture of this paragraph, the use of the unit is powerless. Therefore, as long as you do a good job of selection and purchase, it is good. "The poor performance of your equipment, reliability, maintainability, economy