提高门诊药房服务质量的关键措施是主要通过制度建设、药师培养以及开展药学服务等。通过结合医院的自身特点以及门诊药房的现状,契合患者的需求、创新服务、提出提高门诊药房服务质量的针对性措施,主要进行制度强化和内部管理,提高药师的综合素质,提高病患的满意度,积极开展药学服务,以达到病患和医生的需求。 The key measures to improve the service quality of outpatient pharmacy are mainly through system construction, pharmacist training and pharmacy services. Combining with the characteristics of the hospital and the status quo of outpatient pharmacy, we can meet the needs of patients and innovate the service, put forward the targeted measures to improve the service quality of outpatient pharmacy, mainly to strengthen the system and internal management, improve the overall quality of pharmacists and improve patient satisfaction Degree, and actively carry out pharmaceutical services to meet the needs of patients and doctors.