“正确处理人民内部矛盾,建立健全党和政府主导的维护群众权益机制,完善信访制度,完善人民调解,行政调解,司法调解联动的工作关系,畅通和规范群众诉求表达,利益协调,权益保证渠道。”这段话出自于十八大报告,也是这段话改变了目前信访工作的思路和格局。我从事信访工作多年,在以往的工作中,遇到群众反映的信访事项, Correctly deal with the contradictions among the people, establish and improve the party and government-led mechanisms for safeguarding the rights and interests of the masses, improve the system of letters and visits, improve the working relationship between people’s mediation, administrative mediation and judicial mediation, smooth and standardize the expression of public demands, the coordination of interests, the guarantee of rights and interests Channel. "This passage from the 18th National People’s Congress report, but also this passage changed the current letter and visit the work of thinking and pattern. I have been engaged in letters and visits for many years. In my previous work, I encountered letters and visits from the masses,