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近年来,供电企业推行大客户经理制,负责协助大客户办理业扩报装业务,在一定程度上提升了客户的业扩体验,但由于客户经理普遍缺乏相应的专业技能,既无法在可靠用电上给予客户指导,又让供电企业内部各部门认为客户服务是客户经理的事。所以,当前的业扩服务水平仍有待提升。树立全员客服理念。客户服务不仅仅只是营销的职责,所有部门都应该反思本部门在客户服务中扮演的角色,主动为客户创造价值。
In recent years, the power supply company implemented a large account manager system, which is responsible for assisting large customers to handle business expansion business, to a certain extent, to enhance their experience in business expansion. However, due to the general lack of appropriate professional skills manager, neither reliable Electricity to give customer guidance, but also for all departments within the power supply company that customer service is the client manager thing. Therefore, the current industry expansion service level still needs to be improved. Establish a full customer service concept. Customer service is more than just a marketing responsibility. All departments should reflect on their role in customer service and take the initiative to create value for their customers.