处理群体性纠纷时,由于当事人众多,七嘴八舌乱哄哄,甚至有人态度蛮横,动作粗鲁,接待比较棘手,经验不足的调解人员往往临阵怯场,不知从何下手。对此,我的主要体会是沉着冷静,不急不躁;耐心倾听,理清症结;公正调解,不倚不偏。稳住自己阵脚,控制众人情绪。作为调解人员,要树立一个基本信念,这就是纠纷当事 When dealing with mass disputes, due to the large number of parties, rallied, or even arrogant attitude, rude action, reception more difficult, inexperienced mediators often stage fright, I do not know where to start. In this regard, my main experience is calm and calm, not irritable; patience to listen to clarify the crux of justice; fair mediation, impartiality. Stabilize yourself, control the emotions. As a mediator, we must establish a basic belief that this is the dispute