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目的:探讨自制温馨信封在肝胆外科病人出院流程中的应用效果,为出院病人提供全面的出院指导,开展便民服务,优化护理服务流程,提升优质护理。方法:自制温馨信封内容包括出院结帐流程图、科室医生专科及专家门诊坐诊表、医院住院结账处平面图,将2014年7月和8月出院的病人设为对照组,采用常规出院宣教方法,交代出院流程及疾病康复知识等,将2014年9月和10月出院的病人设为观察组,在常规出院宣教方法基础之上再给病人发放温馨信封,比较采用温馨信封前后出院病人和护士的满意率。结果:患者满意度观察组为98.3%,对照组为91.3%,P<0.05,差异有统计学意义;护士满意度观察组为100%,对照组为66.7%,P<0.05,差异有统计学意义。结论:自制温馨信封的应用优化了出院流程,提高了出院病人及护士的满意率,提高了护理工作效率,提升了护理服务质量。
Objective: To explore the effect of self-made warm envelopes in the discharge process of hepatobiliary surgery patients, to provide a comprehensive discharge guidance for discharge patients, to carry out convenience services, optimize nursing service processes and improve quality nursing. Methods: The self-made warm envelopes included the flow chart of discharge checkout, specialists and specialists outpatient department of department, floor plan of hospital check-out office, patients discharged in July and August 2014 as control group, To explain the discharge process and knowledge of disease rehabilitation, the patients discharged in September and October 2014 were selected as the observation group, and then the patients were given warm envelopes based on the routine discharge and education methods. The discharged patients and nurses before and after using warm envelopes were compared Satisfaction rate. Results: The satisfaction degree of patients in the observation group was 98.3% and in the control group was 91.3%, P <0.05, the difference was statistically significant; the satisfaction degree of nurses was 100% in the observation group and 66.7% in the control group, P <0.05, the difference was statistically significant significance. Conclusion: The application of home-made warm envelopes optimizes the discharge process, improves the satisfaction rate of discharged patients and nurses, improves the efficiency of nursing work, and improves the quality of nursing services.