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采供血机构和其他企业一样致力于顾客满意,我中心自2011年起在以前较为简单的顾客满意调查基础上,借鉴行业内外顾客满意度测评方法,建立了较为科学、合理的测评模式,对血站改进服务及充分、合理、调整资源起到了很好的作用。同时,献血者对测评项的选择和建议,也给我们很好的提示,反应了献血人群的真实想法,提示我们采供血机构应如何从献血者的角度思考,做好献血宣传和服务,在大众认可和满意的情况下,保证血液采集
Blood collection and supply institutions are committed to customer satisfaction as other enterprises. Starting from 2011, based on the simpler customer satisfaction survey conducted by our center and using the methods of customer satisfaction assessment both inside and outside the company, we have established a more scientific and reasonable evaluation mode, Station to improve service and full, reasonable, adjust resources played a very good role. At the same time, the blood donors also give us a good suggestion on the selection and suggestion of the evaluation items, which reflects the real idea of blood donation and prompts us how blood collection and donation should be considered from the donor’s point of view, Volkswagen recognized and satisfied with the circumstances, to ensure blood collection