In The aim of this study, there were two aims.One aim was to clarify the perceptions of both infertile women accessing support services from local governments related to infertility treatment and the public servants providing that assistance.Another aim was to investigate the evaluation of local government Web sites carrying information on infertility by infertile women and by government staff.This cross-sectional descriptive study surveyed 62 local government staffmembers who managed medical expense subsidy programs for infertility treatment in the Hokuriku region of Japan and 84 infertile women attending the clinics.We measured the level of satisfaction with the support services from local governments and the local government Web sites and perceptions about the importance of each type of content.Data were descriptively analyzed, as well as by factor analysis and multiple regression analysis.Local governments support services were analyzed by using four factors: providing information, education and consultation, improving existing services, and improving access.And local government Web sites were analyzed with respect to information about the treatment, details of the subsidy program, psychological support, and procedures for making a subsidy application.Both the women and the staff endorsed the importance of information provision, the easing of restrictions on subsidies for infertility treatment, reconsideration of the application procedures, and improvement of the publicizing of the available subsidies.Furthermore, the women rated information on the treatment and details of the subsidy programs as important.