参考咨询历来是图书情报机构的核心服务内容之一,但是,随着数字化信息环境的日益普及,传统参考咨询服务受到了极大挑战。面对挑战,二十世纪八十年代初,国外图书情报界开发了数字化参考咨询服务(Digital Reference Service),经过近二十年的发展,数字化参考咨询服务已取得了长足的进步,并日趋完善。在我国,真正意义上的数字化参考咨询服务尚处于起步阶段。例如,中国科学院国家科学 Reference service has always been one of the core services of the library and information service. However, as the digital information environment becomes more and more popular, the traditional reference service has been greatly challenged. Faced with the challenges, in the early 1980s, the digital reference service (Digital Reference Service) was developed by the overseas library intelligence community. After nearly two decades of development, digital reference services have made great strides and are being perfected . In our country, the real digital reference service is still in its infancy. For example, Chinese Academy of Sciences