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目的了解健康咨询热线电话受理情况及群众咨询需求。方法用自行设计问卷对电话咨询者(2 575人次)的资料进行分析,比较寻医问药、生殖和生育健康、家庭和子女教育、心理卫生与性别、年龄、文化程度的差异。结果咨询者男性1 578人次(61.3%),女性997人次(38.7%);年龄在29岁以下者占多数(55.8%);高中及以上文化程度占比较大(70.3%);求职者对询医问药的人数最多。结论健康热线咨询以青年男性和高中及以上文化程度为主;寻医问药是最关注的问题。
Objective To understand the status of health consultation hotline and the needs of the masses consulting. Methods The self-designed questionnaire was used to analyze the data of telephone counselors (2 575), and to compare the differences in medical treatment of seeking medical care, reproductive and reproductive health, education of family and children, mental health and gender, age and education level. Results There were 1 578 males (61.3%) and 997 females (38.7%) males; those under the age of 29 accounted for the majority (55.8%); those with a high school education or above accounted for a large proportion (70.3%); Medical treatment of the largest number of people. Conclusion The health hotline counseling mainly focuses on young men and high school education and above.