随着电力供求矛盾缓解和电力技术进步,电力产品的质量差异正在逐步缩小;同时,人们生活水平的不断提高,使电力个性化需求日渐显现。为了构建和谐的电力营销环境,不断满足用电客户日益增长的差异化和个性化需求,电网企业在发展战略设计中应充分考虑服务质量这个重要因素。 With the contradiction between supply and demand of power and the progress of power technology, the quality difference of power products is gradually being reduced. Meanwhile, the continuous improvement of people’s living standards has made the demand for personalized power increasingly apparent. In order to build a harmonious electricity marketing environment and continuously meet the increasing demands of differentiated and individual customers, the power grid enterprises should give full consideration to this important factor in the development of their strategic design.