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在系统地分析客票系统中需要提供技术支持的主要问题的基础上 ,以售票模块为例 ,把技术支持的知识进行集中整理 ,分析知识与知识之间的相互关系 ,研究提出了建立铁路客票发售和预订技术支持专家系统的体系结构和实现方案 ,对该系统的主要技术问题———知识获取、知识表达、知识库的建立及完善、推理方法、搜索控制策略、冲突解决策略等进行了深入细致的研究 ,为建立铁路客票发售和预订技术支持专家系统打下了必要的技术基础。从而实现知识共享 ,提高系统的智能控制机制和自动化管理水平
Based on the systematic analysis of the main problems that need to provide technical support in ticketing system, taking the ticketing module as an example, the technical support knowledge is collated to analyze the relationship between knowledge and knowledge. The research proposes to establish a railway ticket sale And booking technical support expert system architecture and implementation of the program, the main technical problems of the system --- knowledge acquisition, knowledge expression, knowledge base establishment and improvement, reasoning method, search control strategy, conflict resolution strategy and so on Meticulous research for the establishment of railway ticket sales and booking technical support expert system has laid the necessary technical foundation. In order to achieve knowledge sharing, improve the system of intelligent control mechanisms and automated management level