医患纠纷不但给医方造成严重的影响和危害 ,同样也给患方带来重大的精神创伤和许多不良的影响。当前 ,医患纠纷在各医疗单位时有发生 ,且呈现上升之势。我们研究分析医患纠纷发生过程中病员及家属的行为心理特征 ,对调解双方关系 ,降低伤害程度 ,减少对社会的不良影响等方面都 Disputes between doctors and patients not only cause serious impact and harm to the medical profession, but also bring great trauma and many adverse effects to the patients. At present, disputes between doctors and patients occur frequently in various medical units and they show an upward trend. We study and analyze the psychological and behavioral characteristics of patients and their families in the process of doctor-patient disputes. They both have the effect of mediating the relationship between the two parties, reducing the degree of harm, and reducing the negative impact on the society