日本名古屋的一家工厂里,挂着一条新奇而又醒目的标语:100-1=0。这家工厂的厂长回答参观者提问时说:“100”指的是全部产品,“1”指的是次品,“0”指的是信誉;这3个数字联系起来的意思是:只要出一件次品,整个企业信誉全完了。 日本企业这种强烈的质量意识和对信誉的重视,正是其取得显著效益的重要原因。在三四十年代时,日本的产品质量低、效益差。二战后他们把推行全面质量管理当成日本复兴的一场产业革命,经 In a factory in Nagoya, Japan, there is a novel and eye-catching slogan: 100-1=0. The factory’s factory manager responded to visitors’ questions and said: “100” refers to all products, “1” refers to defective products, and “0” refers to reputation; the meaning of these three figures is that: Out of a defective product, the credibility of the entire company is over. The strong sense of quality and the emphasis on credibility of Japanese companies is an important reason for their significant benefits. In the 1930s and 1940s, Japan’s products were of low quality and poor efficiency. After the Second World War, they regarded the implementation of total quality management as an industrial revolution in Japan’s renaissance.