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咨询知识库是一个供用户查询知识并获取参考的服务平台。通过比较分析中美图书馆咨询知识库的建设现状,发现中美咨询知识库在分类方式、检索途径、组织维护和个性化功能方面存在的差异。建议图书馆对咨询知识库采用以自然语言主题的聚类分类法、提供多维检索途径、系统表述知识内容、整合推荐精彩知识、更新相关知识链接、推送预见性靶向知识服务、鼓励用户共同参与、融会用户补充反馈的优化措施,实现向以用户为中心的、满足用户知识需求的服务模式转变。
Consulting knowledge base is a service platform for users to query knowledge and obtain reference. Through the comparative analysis of the construction status of consultative knowledge bases in China and the United States, we find the differences between consultative knowledge base of China and the United States in terms of classification, ways of retrieval, organizational maintenance and personalization functions. It is suggested that the library should adopt a natural language thematic clustering taxonomy to provide a multidimensional search approach, systematically present knowledge content, integrate and recommend excellent knowledge, update related knowledge links, push forward-looking targeted knowledge services and encourage users to participate together , Integrate the optimization measures of users ’supplementary feedback, and realize the change to the service mode which is user-centered and satisfies the users’ knowledge needs.